Wednesday, January 21, 2015

Your Portapotty Pro: Make Sure Their Reputation Isn't in the Toilet

And... we're back. Earlier this month, we began talking about some of the questions you should ask when renting portable restrooms. You might think portapotties are a dime a dozen, but there is actually a very large discrepancy between elegantly understated, run of the mill, and just plain awful.

Last time, we explored the question: "Do I Need a Portable Restroom Attendant at My Event?" (The short answer is no, as long as you're dealing with a respected, professional company). This week, we're talking about the second important question to ask a portable restroom company: What is your reputation in the industry?

Reputation is a big deal. This is not your own carefully-crafted marketing speak, it's what others have to say about you. Sure, every once in a while someone with an axe to grind might blurt out a negative remark regarding one of their collegues – especially if they feel threatened by the competition. But by and large, a professionals' rep among their peers is a pretty good indicator of what you'll get if you hire them.

Our industry is much broader than a circle of potty pros. We fit within the event industry as a whole – on par with caterers, event planners, tent rental companies, DJs, florists, photographers and more. So we really take stock in what these other professionals have to say about us. We all work together to put on great events, so it only makes sense that each one of us would only refer and speak highly of the companies we know we can count on. It doesn't matter what kind of event it is, pros want to work with other pros. They want everything to run smoothly. 

elizaj portable restrooms wedding tent
ElizaJ comes to the table with 40+ years combined experience in the event community, and our background covers way more than portapotty pickup and delivery. We've planned fundraisers, corporate outings, private functions and weddings. We were also the leading local entertainment agency for many years booking bands, DJs and magic shows. In fact, for one of our high profile gigs back in the late 90s, we booked the DJ for Rory Kennedy and Mark Bailey's rehearsal dinner at the Kennedy Compound in Hyannis Port, and a magician for the children the day after the wedding. The DJ was actually still there when John Jr. and the Bessettes were reported missing, and we recieved a call then next morning from the Kennedy compound informing us of the tragedy and the cancellation of the magician. It is still a very sad memory, forever locked in my mind.

But the point here is that a good reputation is made and earned. You should not assume it's a given – it takes time, experience and proven professionalism.  We look at portable restroom rentals as one piece of a much bigger puzzle, so it's imperative that we work with every other vendor to do a great job and above all, keep the customer happy. It's a winning combination.

Until next time, 

p.s. Stay tuned in the coming weeks to get the skinny on event industry experience, and why it matters when it comes to hiring a portable restroom professional.


We are always on the lookout for information to help you with your wedding or event.  We found this great article on the "Oh Lovely Day" blog.  Click  here to check out the article "The 5 Things to do First When You Get Engaged".

Keep checking back here to find helpful articles, tips, and information for your event planning needs!

Thursday, January 8, 2015

Do I Need a Portable Restroom Attendant at My Event?

Brrr! Temps here on Cape Cod were hovering around zero this morning, with the wind chill way below that. So, what better time to dicuss the finer points of portable restrooms?

Actually, it's a great time for these discussions. Although we're in the off season here at ElizaJ, this is the time of year when people start booking services for their spring and summer events. Brides, event managers, caterers, and all the other folks in need of portable restrooms are starting their research – and we would like to share our 40+ years of experience to help you ask the right questions.

First in a series exploring these very questions is:
#1 Do I Need a Portable Restroom Attendant at My Event?

I am asked this question a lot. Although it seems like hiring an attendant could only be a good thing, my answer (no) surprises many of my customers. But before I say no and move on, I begin by asking my client a question in return: "Do you need to spend extra money just for a person to check on supply and demand?"

When I see the lightbulb go on, we talk about what an attendant's job really is – which is to restock and monitor. I have provided very few attendants for my clients (which is more than 1,000), because they really are unnecessary if you're working with a reputable company that's done their leg work. 

One of our (fully stocked) Comfort Series® portable restroom trailers
An attendant is a novelty. All units should be fully stocked with everything needed, and then some. In addition to toilet paper, paper towels and soap, a portable restroom is worthless if it's delivered in anything less than perfect working order. We always deliver our portable restroom trailers and free standing units to the event site personally, making sure we have shown an onsite contact person how they work in the off chance that a problem should arise. If it ever does, we're available 24/7 to come fix the issue, at no additional cost.

So when does having a restroom attendant make sense? There are some large scale events where the usage is much heavier, such as a pro tennis or golf event. For example, during the Best Buddies events (Go, Team Tom Brady!), when most of our portable restroom trailer units are on site, we stay on hand just to make sure everything runs smoothly. But we don't charge a fee for that service. We view it as a courtesy and good professional practice.

In a nutshell, having a portable restroom attendant sounds nice, but you probably don't need one. And if you're anything like the rest of our clients, we're pretty sure you can find a better use of your event budget. More champagne, anyone?

Until next time, 

p.s. In our next posts, we'll explore more questions you should ask a portable restroom pro, including how to get the real answers about their industry experience and reputation.